Veterinary Referral Relations Manager - Central Florida Winter Haven, Florida

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About the Position

As we continue to transform Veterinary Healthcare Associates (VHA) into a leading provider of innovative, high-quality, and high-value small animal veterinary care services, our medical team continues to grow. The Veterinary Relations Manager (VRM) works closely with our doctors and serves to strengthen our partnership with referring practices as well as focusing on educational outreach within the veterinary community. The VRM serves as the main communication hub for the referring community and actively monitors and measures the hospitals referral process to resolve problems quickly and improve service. You will be the key strategic, operations, and communications leader to support the growth of our relationship with referring practices. The VRM will possess and utilize a keen knowledge of local opportunities and challenges and be able to strategically navigate the referring and referral DVM and team relationships. You will create and execute meaningful engagement activities to promote hospital services and philosophies. This position is about relationship building within the local veterinary community.

GET INSPIRED

Our vision at VHA is simply to become the best and most comprehensive small animal veterinary hospital in the state of Florida and ultimately change the world one client and one patient at a time. We will do that by providing exceptional veterinary care in general practice, 24-hour emergency and critical care, and referral specialty services. We will hold ourselves to the highest standards and place a strong emphasis on continuing education and personal development for our entire VHA team— team members, management, and doctors.

Our Mission is “Helping People, Pets and Plant Become Healthy, Happy, and Healed”.

IGNITE YOUR PASSION

At Veterinary Healthcare Associates we believe in the unlimited potential that lives in you and in all of us. VHA currently features a 3-in-1 practice housing general practice, 24-hour emergency care, and specialty referral services. Our hospital has been bursting at the seams with amazing people, incredible technology, and state-of-the-art treatment spaces. That’s why we’re adding a new 20,000-square-foot building to our campus to help us take VHA to the next level and build an enduring legacy. With the veterinary industry becoming more corporate, we’re determined to bend the arc of veterinary medicine and bring it back to what it’s meant to be-- a universal experience that strengthens the bonds between pets and people. We offer State of the Art facilities and a great team atmosphere, and we are close to America's best beaches, Disney, Tampa, and Orlando! Winter Haven was recently named, Central Florida’s “Coolest” Small City, and we couldn’t agree more!

WHO WE ARE

For 30 years, Veterinary Healthcare Associates has been a veterinarian-owned small animal practice that encourages a self-directed and entrepreneurial work environment. We are a fast-growing, progressive, AAHA accredited hospital. With 16 doctors we offer emergency, specialty referral, regenerative and primary care services.

The Ideal Candidate

This position reports to the President of Operations and works in conjunction with the Marketing Manager and Client Experience Manager. Job duties include, but are not limited to:

  • Work with referring practices and doctors to form strong referring relationships.
  • Participate in local community and referral practice events and conferences to increase brand awareness and maintain excellent relationships with referring practices.
  • Act as a liaison between Referral Community and hospital by consistently engaging the referring community with relevant and valuable email, phone, and in-person communications. Customizes outreach and interactions based on the individual needs of each referring hospital and doctor. Maintains a regular engagement schedule
  • Works in partnership with hospital leadership to develop and track an annual referral marketing budget to support all outreach events and activities.
  • Enthusiasm and deep respect for the veterinary profession and the ability to convey this authentically through communications and interactions.
  • Associate or bachelor’s degree is preferred, but not required. The equivalent combination of education, training, and experience will be considered.
  • Veterinary marketing or practice management experience is preferred.
  • Excellent communication skills and the ability to work effectively across a variety of channels including in-person, phone, email, virtual meetings, social media, etc.
  • Ability to analyze various sources of data in order to establish priorities and initiate operational programs.
  • Available to occasionally work uncommon hours and overtime, and to travel as needed.


The Perks

A few of the benefits that we offer to our full-time team members that reflect our mission of Healthy, Happy, and Healed:

Traditional Benefits:

  • Health and Wellness Benefits (Health, Dental, Vision) for full-time team members
  • 401K Retirement Savings for full-time team members
  • 4 work weeks PTO

Non-Traditional Benefits:

HEALTHY

  • VHA FIT

o Fitness Center on campus

o Mediation Pod on campus

o Team-centered wellness events

o Full access to Mindvalley.com

  • VHA Nutritional Food Pantry
  • Employee Assistance Program (EAP)
  • Company-paid team member life insurance and long-term disability benefits
  • Full Access to Humana's Healthiest You! telemedicine app that includes 6 free mental health consultations

HAPPY

  • Flexible workweek scheduling
  • Paid access to online FVMA CVA course and exam for support team members
  • CVT Scholarship Program – offered twice a year to eligible team members with current CVA designation
  • Full access to AtDove and 4ACT for continued education and training
  • $5,000 Continuing Education stipend for re-certification, professional licensure, and professional development
  • Yearly Uniform Allowance
  • Team Social Events
  • VHA sponsored training and development courses
  • Monthly Performance Bonus based on overall practice production
  • Quarterly Production Bonus based on services provided
  • Bonus.ly Team Member Reward and Recognition program
  • Dry Cleaned personal white coats delivered to hospital routinely

HEALED

  • Career advancement opportunities, we like to promote from the inside
  • Amazing VHA Pet Benefit Team Member Discount
  • Inspirational vision and values-driven culture of “Helping People and their Pets become Healthy, Happy, and Healed!”
  • Beautiful, state of the art facility with access to the tools you need

We look forward to meeting with you and introducing you to VHA and the VHA WAY.

We strive to create a company culture of support, collaboration, and compassion for others. Our mission is to help people by helping their pets stay healthy, happy, and healed. To further this mission, we focus on providing high-quality medical and surgical care for companion animals well within their family’s physical, emotional, and financial capabilities.

Further, we aim to deliver this high level of care within a professional, compassionate environment and to serve as a place of hope, healing, and long-term partnerships with people and their cherished pets.

Please take a moment to view our recruiting video to get a little perspective about our team and VHA: https://youtu.be/gGrkq-uoAX4

We also encourage you to take a look at our website to get to know our services and company: www.vhavets.com

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Join our tribe and help us change the world.

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