Exceptional Client Service Representative Winter Haven, Florida

About the Position

Why Work Here?

State of the Art facility, Great team atmosphere, Close to America's best beaches, Disney, Tampa, and Orlando!

Be the healer you want to be at Veterinary Healthcare Associates (VHA)

Who we are:

Veterinary Healthcare Associates is a veterinarian-owned small animal practice that encourages a self-directed and entrepreneurial work environment. For over 30 years, VHA has proudly served the Central Florida community by delivering outstanding patient care and unmatched client service. Our practice offers a diverse and challenging caseload and the tools and equipment to manage them. Our fast-growing, progressive, AAHA accredited 10 doctor emergency, specialty referral, and primary care practice. Our team has a place for everyone - full-time and part-time.

Veterinary Healthcare Associates (VHA) is committed to a diverse work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual orientation, gender identity, or expression, protected veteran status, or any other characteristic protected by law. If you need assistance or accommodation during the application process because of a disability, it is available upon request. VHA is pleased to provide such assistance and no applicant will be penalized as a result of such a request. We are an Equal Opportunity Employer and a Drug-Free Workplace.

COVID-19 considerations:

We are committed to the safety and well-being of our team members as well as our patients and clients. We have safety and sanitizing protocols in place to do so.

The Ideal Candidate

Who you are:

  • A compassionate Client Service Representative with fantastic communication skills who wishes to be a trusted guide for our ‘hero’ pet parents.
  • A passionate team member who is committed to changing the world, one pet at a time!
  • A driven leader focused on outcomes.
  • An honest caring person who strives for a client experience unlike any other.
  • An innovator with a lifelong hunger for learning and development.
  • Previous On-The-Job Veterinary Client Service experience is desirable.
  • Minimum one-year experience working in a veterinary practice preferred.

An individual with an unwavering commitment to our core values:

  • Compassion
  • Integrity
  • Communication
  • Excellence
  • Teamwork
  • Empowerment

Client Service Representative Responsibilities:

The Client Service Representative (CSR) has the ability to be a team player, multitask, quickly prioritize, problem solve, and handle stressful situations while maintaining a positive outlook. The CSR is the client’s first contact when calling or visiting the practice and as such represents the professional image of the practice to callers and visitors. The CSR answers telephones, greets clients, prepares patient files, and escorts clients and patients to exam rooms, receives and relays client correspondence, updates client financial records. The exceptional CSR has the ability to diffuse negative client situations and foster client bonding.

Excellent written and oral communication, basic math skills and computer literacy is a must along with a dedication to lifelong learning and continuous improvement.

The Perks

What you get:

  • Flexible workweek
  • Paid Time Off (PTO)
  • Continuing Education
  • Team Training
  • Yearly Uniform allowance
  • Insurance benefits (Health, Dental, Vision, Life, and ancillary benefit options)
  • Retirement Savings – 401k with match
  • Gym membership
  • VHA Fit - team member events
  • VHA Team Food Pantry
  • Personal Development
  • Opportunity to work with a team of incredible professionals from technicians to specialists
  • Beautiful, state of the art facility with access to the tools you need
  • Inspirational vision and value-driven culture of ‘Helping People by Helping their Pets!’

What are you waiting for? Your search is over! You have found The VHA Way.

For more information about VHA, please visit us at www.vhavets.com

Learn more about the VHA Way: https://youtu.be/gGrkq-uoAX4

Join our tribe and help us change the world.